hi7 bet Help Center – all your questions answered in one place

Account & Registration Help

Signing up on hi7 bet is quick and easy — just fill in your name, mobile number, and a password in the registration form. After creating your account, completing KYC verification is important, as withdrawals will be limited without it. Verification requires uploading a clear photo of your National ID or passport.

If you forget your password, click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes just two to three minutes.

How to Make a Deposit

• Log in to your account – Log in to hi7 bet and click the "Deposit" button.
• Select Payment Method – Choose your preferred payment method: Mobile Pay, Nagad, Rocket, or bank transfer.
• Enter Amount – Enter the amount you wish to deposit. The minimum deposit is generally 500 BDT.
• Complete Payment – Complete the payment through your mobile banking app as instructed. Your balance is usually updated within 1–3 minutes.
• View Confirmation – Once your deposit is successful, you'll see a confirmation message on screen and receive an SMS notification on your phone.

Important Withdrawal Information

To withdraw from hi7 bet, you need to set up your withdrawal method in advance. Go to Account Settings and add your preferred mobile banking number. Once saved, all future withdrawals will be sent to that number. If you need to change your withdrawal number, you'll need to contact the support team.

Withdrawing from your bonus balance requires meeting the wagering requirement. For hi7 bet bonuses, this typically means a 5x to 10x rollover. Full terms for each offer are detailed on the bonus page — it's worth reading them before you opt in.

What to Do If Your Account Is Locked

Your hi7 bet account will be temporarily locked after five consecutive incorrect password attempts. It unlocks automatically after 30 minutes, or you can contact support for an immediate fix. If suspicious activity is detected, your account may be suspended as a security measure — in that case, identity verification through support will restore access.

Common Bonus Misconceptions

Sometimes a bonus may not appear in your balance even after claiming it. This can happen if the offer has expired or if your deposit didn't meet the minimum amount required for that bonus. Every bonus offer on hi7 bet has a minimum deposit condition — if that threshold isn't met, the bonus won't be applied automatically.

For the referral bonus, your friend must register on hi7 bet and complete their first deposit. Both conditions need to be met before the bonus is credited to your account. Any bonus-related complaints must be raised with the support team within 48 hours.

Mobile App Troubleshooting

If the hi7 bet app crashes or runs slowly, try restarting your phone first — that fixes most issues. If the problem continues, uninstall and reinstall the app. Always download the APK from hi7 bet's official source; files from third-party sites are not safe.

If your screen freezes during live betting or a casino game, check your internet connection. A 4G or Wi-Fi connection gives you the best experience. Clearing the app cache can also improve performance — go to Settings > Apps > hi7 bet > Clear Cache.